Solution
AI customer agents
An agent that answers when your team cannot — on the website, on messaging channels, and on the phone — and knows the point at which a person has to take over.
The problem
Enquiries do not arrive during working hours. They arrive at 22:00, on Sunday, and while the one person who answers the phone is with a customer. An enquiry that waits until the next morning has usually already gone somewhere else.
What it looks like day to day
- Messages arriving outside working hours with no response until the next day
- Calls that ring out when the team is busy, with no record that they happened
- The same ten questions answered manually, dozens of times a week
- Customers writing in a language nobody on the team reads comfortably
AI customer agents
What we implement
The agent is built against your actual answers — your services, your hours, your prices if you publish them, your booking rules — not a generic assistant pointed at your website.
A text agent on your channels
Website chat and the messaging platforms you already use, answering from a knowledge base we build with you and keep under your control.
A voice agent for the calls you miss
Answers when nobody picks up or outside hours, understands the reason for the call, captures the caller's details, and logs it.
Defined handover rules
The conditions under which the agent stops and a person takes over — a complaint, a price negotiation, anything it is not confident about — are decided by you, not guessed at.
Multilingual answers
The agent replies in the language the customer wrote in. For businesses in Türkiye that usually means Turkish and English, and often more.
How it runs
The same path every time, whether it is 10:00 or 02:00.
- 1
The customer writes or calls
On the website, on a messaging channel, or on the phone number you already publish.
- 2
The agent answers immediately
It responds from the knowledge base, in the customer's language, and asks the questions needed to understand the enquiry.
- 3
The details are captured
Name, contact, what they want, and any qualifying answers are recorded as structured fields, not free text nobody can filter.
Requires a destination — a CRM, a spreadsheet, or a shared inbox.
- 4
It either resolves or hands over
Routine questions end there. Anything matching your handover rules is escalated to a person with the full conversation attached.
- 5
The conversation is logged
Every exchange is stored against the customer record so the next person to speak to them starts from what already happened.
What it needs from you
An agent is only as good as what it is given. These are the inputs that decide whether it works.
- The answers to your most common questions, confirmed by someone who actually knows them
- Your services, hours, and booking or quoting rules
- Accounts on the channels you want it to answer on, with permission to connect them
- A decision on where conversations and contacts should be stored
- Agreement on when the agent must stop and fetch a person
- For voice: a phone number or line that can be routed to the agent, which may carry a separate telephony cost
What to expect
We do not promise revenue figures. What an agent reliably changes is coverage and response time.
- Enquiries arriving outside working hours get an answer instead of silence
- Calls that would have rung out are answered and logged
- Repetitive questions stop consuming your team's day
- Every conversation leaves a record, so nothing depends on one person's memory
- Customers writing in another language are understood
Other solution areas
These are usually designed together rather than one at a time.
Lead capture and qualification
Every enquiry recorded in one structured place, then scored and sorted by rules you define.
CRM and customer data workflows
Records created and updated by real events, so the CRM reflects the business without manual re-typing.
Automated sales follow-up
Quotes chased, appointments confirmed, and quiet leads re-contacted — on a schedule that runs itself.