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A conversation about your customer journey
Free, and with no obligation to proceed. The purpose is to find out whether we can help — which sometimes means concluding that we cannot.
What the conversation covers
Structured but not scripted. You do not need to prepare a brief.
How enquiries reach you today
Which channels customers actually use, roughly how many enquiries arrive, and who handles them when they do.
Where they are being lost
The specific points — out of hours, slow response, no record, no follow-up — that are costing you customers now.
Whether automation is the answer
Sometimes the problem is a process or a staffing question, and automating it would only make it faster. We will say so if that is what we see.
What an engagement would involve
Which service level fits, what would drive the cost, what we would need from you, and what the third-party running costs would look like.
Request a consultation
The details below let us prepare properly, so the conversation starts somewhere useful rather than at the beginning.
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We have not registered our domain, so there is no mailbox we can promise will receive your message — and printing an address that bounces would be worse than printing none. Your answers are below and can be copied; an address will appear here as soon as one works.
Useful to have to hand
- Roughly how many enquiries you receive in a typical week
- Which channels they arrive on, and which one is busiest
- What happens to an enquiry today, from arrival to answer
- The tools you already use — CRM, calendar, booking, e-commerce
- Anything you have already tried that did not work
- Any budget ceiling or deadline we should design within